Every TRAX power dolly comes with a 2-year bumper-to-bumper warranty from the date it's delivered, excluding batteries, normal wear and tear, and misuse (see below).
The warranty stays with the dolly if you sell it. Extended warranty is available: call 1-844-488-8729.
How to make a claim
- Email help@traxpowerdolly.com or call 1-844-488-8729.
- Include your order number, what's happening, and photos or a short video.
- We'll work out the fix with you. Replacement parts under warranty ship free.
Not covered
- Batteries. Battery life depends on many factors, including charging, storage and use, so performance can vary. If a battery arrives damaged or is not working on arrival, please contact us and we will do what we can to help.
- Normal wear and tear.
- Misuse, accidents, or use beyond the machine's rated capacity.
- Repairs or modifications by anyone other than TRAX, or unapproved parts.
- Neglect, or not looking after the machine as our team advises.
See also our Returns & refunds policy.