We want you to be happy with your TRAX. If something isn't right, talk to us first. Most problems can be fixed quickly, and many are covered by our 2-year warranty.
Returns
- You can return a product within 30 days of delivery.
- Before you ship anything, email help@traxpowerdolly.com with your order number, the reason, and photos of the product.
- Pack it in its original packaging with all parts and accessories.
- You pay the shipping both ways.
- A restocking fee of 15% of the purchase price may apply.
- Once we've received and checked the return, we refund your original payment method.
Not returnable
- Batteries are non-refundable and are not covered by the TRAX warranty. Battery life depends on many factors, including charging, storage and use, so performance can vary. If a battery arrives damaged or is not working on arrival, please contact us and we will do what we can to help.
- Products damaged by misuse, accident, or use beyond the machine's rated capacity.
- Products that were repaired or modified by anyone other than TRAX, or fitted with unapproved parts.
Damaged in shipping?
Inspect your order when it arrives, note any damage on the delivery receipt, take photos, and contact us within 48 hours at help@traxpowerdolly.com or 1-844-488-8729.