Effective October 14, 2026.
TRAX Power Dolly Systems Inc. ("TRAX", "we") respects your privacy. This policy explains what personal information we collect when you visit traxdolly.com, contact us or buy from us, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Contact details: your name, email address and phone number when you start checkout or place an order, send us a message or request a quote.
- Shipping and billing addresses for your order.
- Order details: what you bought or added to your cart at checkout, the options you chose, amounts, the shipping price we showed you, and our messages with you about the order.
- Sign-in and messages: your name and email if you sign in, and what you send us through the contact form or chat.
- How you use the site: general information such as pages visited, device type and approximate location, collected without advertising cookies and not used to identify you.
- Mobile number for text messages, only if you opt in (see our Text messaging policy).
We never see or store your full card number. Card payments are entered on the secure payment page of our payment processor, Converge (Elavon). We receive only a confirmation that the payment was approved.
How we use it
- To process, ship and support your order, including customs paperwork for cross-border shipments.
- To answer your questions and provide customer care.
- To send order confirmations, payment links, shipping updates and receipts.
- To keep records required by law, such as tax and accounting records.
- To improve our website, products and answers to common questions.
We do not sell or rent your personal information, and we do not use it for third-party advertising.
Who we share it with
We share only what is needed to complete your order:
- Payment processor (Converge / Elavon), to take your payment.
- Carriers and customs brokers (for example UPS and Day & Ross), to deliver your order and clear customs.
- Email and text-message providers that send our messages on our behalf.
- Service providers that help run our website, such as hosting, sign-in, address lookup, site statistics and automated chat support.
- Authorities, when the law requires it.
Some of these providers store data outside Canada, including in the United States, where it may be subject to local law.
Cookies and browser storage
Your shopping cart, saved-for-later items and currency choice are kept in your own browser so they are still there when you come back. We do not use advertising or tracking cookies.
How long we keep it
We keep order records for as long as needed for warranty, support and legal and tax requirements, then delete or anonymize them.
Your choices
- Ask to see, correct or delete the personal information we hold about you.
- Stop text messages at any time by replying STOP.
- Ask us not to email you about anything other than your order.
Contact us
Questions or requests about your privacy: help@traxpowerdolly.com, 1-844-488-8729, or TRAX Power Dolly Systems Inc., 516 John St. N, Aylmer, ON N5H 2B6, Canada.
We may update this policy from time to time. The effective date above shows when it last changed.