Shipping Policy

Effective October 14, 2026.

We ship worldwide from our shop in Aylmer, Ontario, Canada.

When it ships

In-stock orders usually ship the same day, Monday to Thursday.

Shipping cost

Your shipping cost is shown at checkout once you enter your address. If we can't quote it automatically, we'll confirm it with you before you pay.
Machines and accessories ship by UPS or Day & Ross freight, depending on size and weight.
Overseas orders: we arrange the shipping and send you a quote.

Batteries

Battery kits ship separately by UPS Ground, within Canada and the mainland USA only.
Outside those areas, please source batteries locally. We'll tell you the size and type your machine needs.
Batteries are non-refundable.

Customs and duties

TRAX machines are built in Canada and enter the USA duty-free under USMCA.
US shipments over $2,500 USD need a CBP Form 5106; we'll help you with it.
Outside Canada and the USA you pay for your order plus the shipping we quote. Import duties, taxes and customs brokerage in your country are paid by you.

Currency and tax

Orders shipping to Canada are charged in CAD, plus GST or HST for your province on the order total, shipping included. All other orders are charged in USD.

When your order arrives

Inspect the box(es) before signing. Note any visible damage on the delivery receipt.
Take photos and contact us within 48 hours at help@traxpowerdolly.com or 1-844-488-8729.
Missing a part? Tell us within 7 days of delivery and we'll ship it at no charge.