FAQ
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127 answers from the TRAX team — search, or browse by topic.
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- TRAX builds electric trailer dollies — battery-powered, quiet, and tough enough to move boats, RVs, 5th-wheels, gooseneck trailers, and utility trailers with one-person precision. Every dolly is designed, fabricated, and assembled in Aylmer, Ontario, Canada.
What sets TRAX apart:
36-volt motors with 3× the power of a typical 12V dolly, and a continuous-duty cycle so you're never waiting for the motor to coolVariable-speed thumb throttle — 0 to 222 ft/min for everything from precise spotting to covering groundTriple-brake control system — motor disc brakes plus auto-engaging trailer brakes for full hold on slopesEZ Secure Loc ball mount — swap between 1 7/8″, 2″, 2 5/16″, and 50mm balls in seconds, no tools (standard on TX6000, GT8000, X2)Built to last — 9+ years of customer-driven engineering, in-house fabrication, and a price unchanged on the TX6000 in 7 years
We make five trailer dolly models (X2, J5, TX6000, GT8000 and Rhino) for different trailer types and weight ranges, plus a full line of Accessories & Upgrades landing page. See the Trailer Dollies landing page or ask which model fits your trailer.Product Overview
- One short overview per model:
**TRAX TX6000 — $1,995**
The flagship compact electric dolly. Moves trailers up to 6,000 lb with a 36V motor and variable-speed thumb throttle (0–222 ft/min). T-handle steering, quick-release for compact storage, battery life indicator. Standard grey 4.5″ non-marking tires; upgradeable to 6" Wide Black Air Tires or 6" Solid Rubber Tires. Great for boats, RVs, mobile homes, toy haulers, utility trailers. Requires 36V Battery Kit (3× UB12350) (sold separately). Box: 32″ × 26″ × 27″, 222 lb.
**TRAX GT8000 — $2,995**
Our heavy-duty model with a differential axle and manual diff-lock — lock for max traction on loose ground, disengage for easy pivoting. Standard 6″ wide pneumatic tires for grip on packed gravel and grass. Handles RVs, boats, mid-sized 5th wheels, goosenecks (5th wheel / gooseneck adapter kits sold separately). 36V battery-operated.
**TRAX X2 — $7,000**
Wireless remote-controlled tracked dolly. Heavy-duty steel-belt rubber tracks give extreme traction on grass, gravel, slopes, and tight spots where wheels struggle. Moves bumper-pull, 5th-wheel, and gooseneck trailers (5th wheel adapter sold separately). 7-way brake control with surge-brake release, quick-release battery tray. Best for situations where you need to walk around the trailer while moving it.
**TRAX J5 — $9,000**
Flagship remote-controlled dolly with a power lift head. 12,000 lb towing capacity, 1,000-ft wireless remote range, dual-speed thumb throttles, remote lift-head raise/lower for effortless hitching. Built-in smart battery charger with auto power-off. Large stable footprint. Requires 6× UB12350 batteries. Ships LTL freight — we'll quote shipping after your order. Optional 5th wheel + gooseneck adapter kit available.
**TRAX Rhino — $2,995**
Built specifically for pintle-hitched wagons, 4-wheel carts, and trailers with articulating drawbars — anything with no tongue weight to load the drive wheels. Internal weight bay holds up to 200 lb of standard dumbbell weights (sourced locally) for traction. 2″ ball pintle hitch fits any drawbar with a 2″ ID ring or full lunette ring. Narrow width + extreme power — ideal for greenhouses, farms, equipment yards, industrial spaces.
TRAX GSE-HD — $3,200
Walk-behind electric tug built for ground support equipment, aviation carts, and heavy industrial loads. Moves up to 8,000 lb with a pintle-style hitch. Tiller handle with e-stop. Air tires standard (solid tires available).Product Overview
- The right model depends on your trailer's weight, hitch/coupler type, and the surface/distance you need to cover.
| Model | Price | Capacity | Best for |
|---|---|---|---|
| **TRAX TX6000** | $1,995 | 6,000 lb | Boats, light RVs, utility trailers, mobile homes; tight driveways, garages |
| **TRAX GT8000** | $2,995 | 8,000 lb (5th wheel/gooseneck w/ adapter) | Mid-sized RVs, 5th wheels, goosenecks; loose/uneven terrain where diff-lock helps |
| **TRAX X2** | $7,000 | 12,000 lb | Heavy trailers where you walk around the unit; tracked traction handles grass, slopes, snow |
| **TRAX J5** | $9,000 | 12,000 lb | Largest 5th wheels and goosenecks; 1,000-ft wireless remote with power lift head |
| **TRAX Rhino** | $2,995 | 8,000 lb | Pintle-hitch wagons, 4-wheel carts, articulating drawbars (no tongue weight) |
| TRAX GSE-HD | $3,200 | 8,000 lb | Airports, GSE carts, heavy industrial loads; walk-behind tug with a pintle-style hitch |
Quick decision guide:
Bumper-pull up to 6,000 lb on a normal driveway → TX60005th wheel, gooseneck, or trailer up to 8,000 lb on grass/gravel → GT8000 (add adapter for 5th wheel/gooseneck); heavier, up to 12,000 lb → X2 or J5Want remote control + walk alongside → X2 (tracked) or J5 (with power lift)Heaviest 5th wheel or commercial trailer → J5Pintle-hitch wagon or cart → RhinoAirport ground support equipment or heavy industrial carts → GSE-HD
Still not sure? Share your trailer's weight, tongue weight, hitch type, and where you'll be moving it. See also the Dare to Compare sheet and Trailer Dolly Hitch Compatibility Guide.Product Overview
- The TRAX J5 is available to order now — see TRAX J5 and add to cart. Lead time varies with our current build queue. After your order, we'll confirm a specific build slot and LTL freight quote by email or phone. For a current estimate before ordering, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1.
Product Overview
- There has never been a TRAX J2 — that model name doesn't exist in our lineup. We don't replace machines when we release new ones; we simply develop new dollies for new needs alongside the existing lineup. If you've heard or seen reference to a 'J2' somewhere, it may be a mix-up with the J5 or another model — contact help@traxpowerdolly.com and we can help identify what you're looking for.
Product Overview
- Yes — we do sell refurbished and demo units occasionally. They become available every once in a while, but not on a regular schedule. Email help@traxpowerdolly.com or call 1-844-488-8729 ext 1 to ask what's currently available — if nothing's in stock, we can put you on a list and let you know when one comes in.
Product Overview
- Yes — visit our Product Videos or our YouTube channel for full how-to videos, demos, and customer-use footage. Wayne walks through real-world setups, terrain tests, and operation tips. Each product page also has embedded demo videos.
Product Overview
- Yes — TRAX dollies are versatile enough for a range of non-trailer applications:
Hot tubs and spas → the TX-HTM Hot Tub Mover ($500) mounts to a TX6000 and lets one or two people move almost any hot tub through tight spaces. You can also DIY custom frames on the same attachment principle.
Mobile homes → the TX6000 is regularly used by mobile home movers for short-distance positioning.Wagons, carts, equipment with no tongue weight → the TRAX Rhino is purpose-built for greenhouses, farms, equipment yards, 4-wheel carts.
Boats → all dollies work well with boat trailers; the TX6000 is most popular.Toy haulers, RVs, utility trailers, mid-sized 5th wheels and goosenecks → covered by the standard lineup.
For anything unusual (small aircraft, metal beams, custom carts, etc.), tell us weight, dimensions, and how you'd attach to the dolly — we'll let you know if a standard model works or if a custom setup makes sense.Product Overview
- Full specs (dimensions, weight, capacities, motor data, ball heights, chain sizes) are on each product page. Pick your model:
TRAX TX6000
TRAX GT8000
TRAX X2
TRAX J5
TRAX Rhino
TRAX GSE-HDSpecifications
- Assembled dimensions and shipping box info per model:
**TRAX TX6000**
Assembled: 48.6″L × 17.6″W × 39.4″H (handle up); handle down 18.3″, handle up 19.5″Wheelbase: 34.8″Shipping box: 32″ × 26″ × 27″, 222 lb
**TRAX GT8000**
Assembled: 50.3″L × 24.2″W × 39.3″H (handle up); handle down 19.2″, handle up 20.4″Wheelbase: 36.4″Shipping box: 48″ × 31″ × 26″, 195 lb (LTL freight)
**TRAX X2**
Assembled: 43.2″L × 26.0″W × 39.3″H (handle up); 11.5″ tracks each sideShipping box: 48″ × 31″ × 18″, 437 lb
**TRAX J5**
Assembled: 48″L × 48″W × 31.4″H (lift head up) / 21.3″H (lift head down); 33.6″ between tracks; 5.6″ center clearanceLift head: 24.5″ reach forward, 22.0″ vertical raiseShipping box: 53″ × 52″ × 25″, 1,150 lb
**TRAX Rhino**
Assembled dimensions are very similar to the TX6000 and GT8000 footprint — contact help@traxpowerdolly.com for exact figures
Shipping box: 48″ × 32″ × 30″, 370 lbSpecifications
- Speed by model:
X2 — Up to 200 ft/minJ5 — Dual speed (fine + cruise)TX6000 — 0–222 ft/min, 46 ft/min slow modeGT8000 — 0–222 ft/min, 46 ft/min slow modeRhino — 0–222 ft/min, 46 ft/min slow mode
Most models also include a speed control lockout switch that caps speed to 25% of max — useful for very tight maneuvering.Specifications
- Motor by model:
X2 — Dual 36V, built-in disc brakesJ5 — 72V drive systemTX6000 — 36V DC, auto motor brakeGT8000 — 36V DC, auto motor brakeRhino — 36V DC, auto motor brake
Batteries by model:
X2 — 36V, 3 × 12V UB12350 (not incl.)J5 — 72V, 6 × 12V UB12350 (not incl.)TX6000 — 36V, 3 × 12V UB12350 (not incl.)GT8000 — 36V, 3 × 12V UB12350 (not incl.)Rhino — 36V, 3 × 12V (up to 9, not incl.)
All TRAX motors draw fewer amps for the same power output than typical 12V dollies, run cooler, and are gentler on batteries.Specifications
- Truck bed fit by model:
TX6000 (17.6″ wide, 48.6″ long) — fits easily in any full-size pickup bed; even 5.5′ short-box trucks have roomGT8000 (24.2″ wide, 50.3″ long) — fits most full-size pickups; may be tight in short-box trucksX2 (26.0″ wide, 43.2″ long, tracked) — fits full-size pickups; tracks make loading easier than wheeled equivalentsJ5 (48″ wide, 48″ long, tracked) — too wide for most pickup beds; ships LTL freight and is normally moved on a trailer or by rampRhino — similar footprint to TX6000/GT8000, fits in most pickup beds
If you have a specific truck and want fit confirmation, contact help@traxpowerdolly.com with your bed length and width.Specifications
- Drive by model:
X2 — Steel-core rubber tracksJ5 — Tracks, large footprintTX6000 — 4.5″ grey air tires, no diffGT8000 — Diff lock, 6″ wide air tiresRhino — 2WD, 200 lb ballast bay
Where a model has a differential lock: engage it for maximum traction when one drive tire loses grip on loose surfaces; disengage it to pivot easily in tight spaces.Specifications
- We don't currently publish formal certifications (CE, OSHA, ISO, etc.) on the site. TRAX dollies are designed, fabricated, and assembled in Canada to professional industrial standards. If you need specific certification documentation for a commercial deployment or government procurement, contact help@traxpowerdolly.com — we'll provide whatever paperwork applies to your jurisdiction.
Specifications
- TRAX dollies handle a wide range of surfaces. Per-surface guide:
Generally great:
Concrete, asphalt — all modelsQuarter-cut stone (crushed angular gravel) — all modelsMost grass — all models; X2 and J5 best for soft/longer grassMost packed gravel — all modelsDry clay — works well
Marginal:
Washed stone (rounded river-rock-style gravel) — less ideal than crushed; the dolly's tires can roll over loose round stones rather than grip themWet clay — traction drops noticeablyDeep ruts — best avoided across the lineup
Not recommended:
Mud — not designed for itSnow — see model-by-model breakdown belowSoft sand — not recommended
Per-model snow capability:
J5 — best in snow (large tracked footprint)X2 — moderate to good in snow (tracks)Rhino — goodGT8000 — moderate (the GT8000 and GSE are the same dolly with a different feature set)TX6000 — moderate; on standard grey tires, not great in snow. The 6" Wide Black Air Tires or 6" Solid Rubber Tires upgrade helps a lot
For wet-boat-ramp or full-submersion use, see FAQ on water/ramps — that's a separate restriction.Capability
- TRAX dollies handle grades typical of residential driveways, parking lots, and gravel pads with ease. The practical comfort range under normal load is grades 1–8%; you'll start to see drive-wheel slip around 10% and above, depending on tongue weight, surface, and tire choice.
Real-world performance depends on three factors:
Total gross trailer weight — heavier loads slow climbTongue weight on the dolly — the dolly needs enough downward force to maintain tractionTerrain and tire type — concrete with solid rubber tires performs best; loose gravel or grass with standard air tires is the worst case
Rule of thumb for tongue weight vs grade:
Below 8% tongue weight → expect slip on most grades10% tongue weight → comfortable on grades up to about 8%15–20% tongue weight → recommended margin for steeper grades
Example: a 12,000 lb trailer with 1,200 lb tongue weight (10%) handles typical driveways; for steeper grades, aim for 1,800 lb (15%) tongue weight.
For your specific setup, share trailer weight, tongue weight, and grade with help@traxpowerdolly.com or call 1-844-488-8729 ext 2.Capability
- Gross Trailer Weight Limit and Tongue Weight Limit by model and tire configuration:
Gross trailer weight:
X2 — 12,000 lbJ5 — 12,000 lbTX6000 — 6,000 lbGT8000 — 8,000 lbRhino — 8,000 lb
Max tongue weight:
X2 — 2,000 lbJ5 — 6,000 lbTX6000 — 900 lb air tires, 1,300 lb solidGT8000 — 900 lb air tires, 1,300 lb solidRhino — N/A (no-tongue-weight carts)
Notes:
Tongue weight upgrade: switching from air tires to 6" Solid Rubber Tires raises tongue weight capacity from 900 lb to 1,300 lb on the TX6000 and GT8000-HD
Machine weights (no batteries):
X2 — 320 lb (no batteries)J5 — 716 lb (no batteries)TX6000 — 107 lb (no batteries)GT8000 — 140lbsRhino — 140
Tongue weight rule (non-Rhino models): trailers should load at least 10% of their gross weight on the dolly's drive wheels for proper traction**The TRAX Rhino is the exception** — it's a tugger/puller rather than a pusher, designed for trailers and carts with no tongue weight (pintle hitch + internal weight bay up to 200 lb)
For your specific trailer, share dry weight, tongue weight, and hitch type with help@traxpowerdolly.com and we'll confirm the right model.Capability
- Happy to help — share these four details and we'll recommend the right model:
1. Trailer dry/loaded weight (e.g. 8,500 lb)
2. Tongue or pin weight (typically 10–15% of trailer weight for bumper-pull; higher for 5th wheel)
3. Trailer type / hitch (bumper-pull ball, 5th wheel, gooseneck, pintle, Andersen, Atwood, etc.)
4. Surface and grade (concrete driveway flat? grass uphill? gravel?)
We've helped customers move everything from 1,500 lb utility trailers with 125 lb tongue weights to 19,900 lb 5th wheels with 3,200 lb pin weights, and we'll be honest if your situation needs something we don't make.
Email help@traxpowerdolly.com or call 1-844-488-8729 ext 1.Capability
- Yes — three of our dollies move 5th wheel and gooseneck trailers:
**TRAX GT8000** — with the optional 5th wheel / gooseneck adapter kit
**TRAX X2** — with the optional 5th wheel or gooseneck adapter kit (wireless remote)
**TRAX J5** — purpose-built for 5th wheels and goosenecks; adapter kit also available
Adapter kits are sold separately. For trailers with non-standard 5th wheel landing gear (round legs, hydraulic jacks without bolt holes, Andersen Ultimate, Atwood couplers), see our answer on 5th wheel adapters for non-standard landing gear and couplers.Capability
- Yes — TRAX dollies have the power and traction to pivot tandem-axle trailers, including 90° turns on concrete.
The key requirement is tongue weight: as long as you have at least 10% of the trailer's weight loaded on the dolly's drive wheels, all wheeled models (TX6000, GT8000, X2, J5) handle tandem-axle pivots well. The GT8000 with diff-lock engaged is particularly good on grass or gravel where traction is harder. The X2 and J5 with their large tracked footprints handle the heaviest pivots.
The exception is the Rhino — it's designed as a tugger/puller rather than a pusher, so tandem-axle pivoting works but feels different. Don't try to push the Rhino hard against a tandem trailer; pull and steer instead.Capability
- TRAX dollies are designed to push and maneuver trailers — that's the primary use case. But here's the practical answer: with electric motors, direction doesn't change the power. The motor delivers the same torque pulling or pushing. The dolly works either way.
Where it matters: the Rhino is purpose-built as a tugger/puller (no tongue weight to push against), while the TX6000, GT8000, X2, and J5 are primarily push-style with a trailer's tongue weight on the dolly.
These dollies aren't a substitute for a tow vehicle on long-distance hauls — they're for positioning, parking, and short-distance moves.Capability
- No — we do not recommend submerging TRAX dollies. The motors are not waterproof or submergible.
For boat-launch use, position the dolly on dry ground (or the dry portion of the ramp) and use the trailer's normal launch mechanism. Don't drive the dolly into the water past the wheels.
Light rain, wet pavement, wet grass — all fine. Full immersion or ramp use past hub-level — not safe.Capability
- Range depends heavily on trailer weight, terrain, and grade. Rule of thumb:
For a typical customer load (3,000–7,000 lb trailer on level pavement): expect about 4 miles per chargeHeavier trailers, grass/gravel, or steeper grades reduce range significantlyLight loads on flat pavement extend it**TRAX Rhino: about 5 miles** on the standard 3-battery config; upgradeable to 9 batteries for extended runtime
**TRAX J5**: longest runtime in the lineup — runs on 6 batteries (72V system, see 72V Battery Kit (6× UB12350) — J5)
Most customers using the dolly for typical residential or commercial moves never run out — a quick top-up between sessions on the onboard charger covers it. For long-day commercial operations, plan for a battery swap or quick-charge cycle.
For specific range on your setup, contact help@traxpowerdolly.com.Capability
- Our dollies move trailers up to 12,000 lb — the ** (12,000 lb) and TRAX J5** (12,000 lb) are our heaviest-duty models. For most heavy 5th-wheel, gooseneck, and commercial trailer setups, one of these is the answer.
For a trailer near that limit — or unusual hitch configurations beyond standard 5th wheel/gooseneck/pintle — contact help@traxpowerdolly.com to discuss. We've worked with customers on heavy commercial setups and can advise whether the X2 or J5 fits your situation or if a custom solution is needed.Capability
- How each model is controlled:
X2 — Wireless remote, ~1,000 ftJ5 — Wireless remote, 1,000 ftTX6000 — Walk-behind T-handle, thumb throttleGT8000 — Walk-behind T-handle, thumb throttleRhino — Walk-behind T-handle, thumb throttleCapability
- No — all TRAX dollies are 36V (or 72V for J5) battery-powered. We don't offer a corded plug-in (120V AC) option, and there are no plans to introduce one. Battery power is core to TRAX's design because it lets you move trailers anywhere on your property without trailing a cord.
Capability
- Pricing on the site can be shown in USD (default) or CAD — use the currency selector at the bottom of the page. For other currencies (AUD, EUR, etc.), use a live conversion based on the USD price, or contact help@traxpowerdolly.com for a precise quote in your currency.
Pricing
- Accessory prices:
Adapters:
5th Wheel Adapter, for X2 (fits X2) — $1,2005th Wheel Adapter, standard (fits J5 and GT8000) — $1,200Gooseneck Adapter (fits X2, J5 and GT8000) — $1,000Pintle Hitch Adapter (fits X2 and Rhino) — $195Surge Brake 5-7way Adapter — $20TXGT Channel Bracket receiver (fits TX6000 and GT8000) — $95Universal Hitch Adapter (fits TX6000 and GT8000) — $195X2 Hitch Adapter (fits X2) — $150
Batteries:
36V Battery Kit (fits X2, TX6000 and GT8000) — $330UB12350 6-Pack Battery Kit (fits J5) — $660UB12350 9-Pack Battery Kit (fits Rhino) — $990
Chargers:
4hr 3×12 Volt battery charger — $2408hr On-board charger — $180JAC2036H – 36 Volts 20 Amp Battery charger — $395
Hitch balls:
1 7/8 Hitch Ball — $302 5/16″ Hitch Ball — $302 Inch Hitch Ball — $30EZ Secure Loc Ballmount – Standard — $300EZ Secure Loc Ballmount – X2 — $300
Tires & wheels:
6″ Solid Rubber Tires (fits TX6000, GT8000 and Rhino) — $3406″ Wide Black Tire Pair (fits TX6000 and Rhino) — $150Trax Quad Kit (fits TX6000 and GT8000) — $375
Upgrades:
Extension Handle (fits TX6000, GT8000 and Rhino) — $90Split Cuff Set — $74TRAX Pack (TX6000 weight kit) (fits TX6000) — $199TX-Hot Tub Mover (fits TX6000) — $500Weight Kit GT (fits GT8000) — $199
Parts:
TX6000 35″ to 40″ Chain Upgrade Kit (fits TX6000) — $110Thumb Throttle (Silver End) (fits TX6000, GT8000 and Rhino) — $60Thumb Throttle Assembly (Blue End) (fits TX6000, GT8000 and Rhino) — $60X2 35″ to 40″ Chain Upgrade Kit (fits X2) — $220
Hitch balls (all $30):
1 7/8" Hitch Ball, 2" Hitch Ball, 2 5/16" Hitch Ball, 50mm Hitch Ball
Full list and current pricing at Accessories & Upgrades landing page.Pricing
- Battery and charger pricing:
36V Battery Kit (3× UB12350) — $330 (3× UB12350 AGM 35Ah)
8hr On-board Charger (JAC0436) — $180 (4A, AGM/wet compatible, on-board)
4hr 3×12V Battery Charger (NoCo) — $240 (5A × 3 banks, AGM + lithium)
JAC2036H 36V 20A Quick Charger — see product page (36V 20A quick charger)
Batteries ship only to the lower 48 US states and within Canada (acid-filled batteries are regulated — for international, source UB12350 / Group U1 batteries locally).Pricing
- Tire and wheel upgrade pricing:
6" Wide Black Air Tires — $75 (6″ wide black pneumatic + steel wheels — for grass, gravel, heavier tongue weights)
6" Solid Rubber Tires — $340 (6″ wide solid rubber set, 26.3 lb each — max traction)
TRAX Quad Kit (second caster) — $375 (bolt-on 4th caster wheel; fits TX6000 and GT8000)Pricing
- We don't publish formal bundle pricing on the site, but we do offer volume discounts for multi-unit and fleet orders. Call 1-844-488-8729 ext 1 or email help@traxpowerdolly.com with what you're looking at and we'll put together a combined quote.
Pricing
- Yes — we do have discount programs available. For current promotions, military/veteran, first responder, or law enforcement pricing, **call 1-844-488-8729 ext 1** and ask. Discounts aren't always posted online, but our sales team can walk you through what applies to your situation.
Discounts
- For fleet or multi-unit orders, we offer a discount on additional units after your first purchase. Buy one dolly to evaluate; subsequent units come at a fleet rate.
For specifics — fleet pricing tiers, demo arrangements, or evaluation programs — contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1.Discounts
- To place an order:
1. Browse Trailer Dollies landing page or Accessories & Upgrades landing page
2. Select your model + any add-ons, click Add to Cart
3. Click the cart, then Proceed to Checkout
4. Enter shipping info and payment
If you'd rather order by phone, call 1-844-488-8729 ext 1 (Sales) Monday–Thursday, Monday–Thursday 8:00 AM – 5:00 PM EST. For email orders or quotes, write help@traxpowerdolly.com.Ordering
- A few things to try:
1. Try a different browser (Chrome, Safari, Firefox) — sometimes the cart hangs in one only
2. Clear cookies / try incognito mode
3. Try on mobile if desktop is failing (or vice versa)
If none of that works, contact us and we'll process your order manually — call 1-844-488-8729 ext 1 or email help@traxpowerdolly.com.Ordering
- Lead times vary by model and current build schedule:
In-stock orders typically ship same-day Monday–ThursdayBackorder or build-to-order items take 1–3 weeks depending on the model
The TX6000 and Rhino are most often in stock; the X2 and J5 are typically built to order. After you place an order, we'll confirm your build slot and shipping estimate by email or phone.Ordering
- Yes — you can pick up your order at our factory:
**516 John St. N (Unit 6B), Aylmer, Ontario, Canada N5H-0A6**
Call 1-844-488-8729 ext 1 first to confirm the unit is built and ready, then arrange a pickup time. Hours: Monday–Thursday 8:00 AM – 5:00 PM EST. Picking up locally saves you the LTL freight cost on larger models like the X2 and J5.Ordering
- Create a new account: During checkout, you'll have the option to register — enter an email and password.
Access your account: Visit My Account — Account Details to update your details, or My Account — Order History to see past orders.
Forgot password: Use Password reset. If the reset email doesn't arrive within a few minutes, check spam — if it's still missing, contact help@traxpowerdolly.com and we'll reset it manually.Ordering
- Payment methods we accept:
Visa and Mastercard — online checkoutAmerican Express — over the phone only (call 1-844-488-8729 ext 1)
Discover — through our in-house POS only (call to arrange — processed manually)PayPal — not acceptedApple Pay — not accepted
If your preferred payment method isn't supported online, call us and we'll process the order manually.Ordering
- Most failed payments come down to one of two things:
1. Your card company flagged the charge — TRAX is in Canada, so US and out-of-state cards often get flagged on first attempt. Call your card issuer to approve the transaction, then retry.
2. Billing address mismatch — make sure the address you entered exactly matches your card statement.
Other possibilities: daily or single-transaction limit on the card, or a CVV/expiration date typo.
If the issue persists, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1 and we'll process the order manually.Ordering
- First, check the currency — pricing displays in USD by default but can be toggled to CAD; make sure you're comparing the right currency to your statement.
If there's still a discrepancy, send your order number and a copy of the receipt to help@traxpowerdolly.com and we'll investigate. We'll either refund the difference or send you a corrected invoice. For urgent issues, call 1-844-488-8729 ext 1.Ordering
- Sales tax depends on your location:
US customers (and any non-Canadian customer): We don't collect sales tax. Your local jurisdiction may bill use tax on import — that's between you and your state.Canadian customers: Sales tax is collected per your province (HST, GST, or PST/GST combination — applied per the standard Canadian tax tables at checkout).
For business Tax ID or resale exemption inquiries, email help@traxpowerdolly.com with your tax documentation before placing the order.Ordering
- For a written quote (especially helpful for company purchases or government/commercial procurement):
Email help@traxpowerdolly.com with:
Which model(s) and accessories you wantShipping address (so we can include freight)Any tax exemption documentation
Quotes are typically returned within 1 business day. Or call 1-844-488-8729 ext 1 to discuss directly.Ordering
- We ship worldwide. Most common destinations:
US (all 50 states + Hawaii) — yesCanada — yesMexico — yes (USMCA covers duty-free for qualifying products)UK / Europe / Australia / New Zealand — yes, via LTL freight (quoted after order)
Important: Batteries (UB12350 AGM kit) ship only within the lower 48 US states and Canada because of EPA/transport regulations. International customers can source batteries locally — ask any battery shop for Group U1 / UB12350 35Ah 12V deep-cycle batteries.Shipping
- Shipping cost and time depend on the model and your destination:
TX6000: UPS Express, 2–3 business days to most US locations.
GT8000: LTL freight typically (depending on accessories included); UPS Express in multiple boxes is also possible. Shipping cost quoted after order.
X2: LTL freight only (size/weight too large for UPS/FedEx).
J5: LTL freight only.
Parts and accessories: UPS Express or Ground, usually 2–5 business days within North America.
All shipping windows are business days (Monday–Friday, excluding holidays). For an exact quote to your zip/postal code, contact help@traxpowerdolly.com.Shipping
- Shipping is always charged separately — never included in the listed product price. This is a deliberate choice: we keep our base prices low and let you pay the exact shipping cost for your destination.
Shipping is calculated at checkout for UPS-shippable items, or quoted manually for LTL freight items after the order. For expedited or special-handling requests, contact help@traxpowerdolly.com.Shipping
- Ships from: Aylmer, Ontario, Canada — our factory at 516 John St. N (Unit 6B), Aylmer, Ontario, Canada N5H-0A6.
Carriers used:
UPS Express / UPS Ground — for the TX6000, parts, and most accessoriesLTL freight carriers (R&L Carriers and others) — for the GT8000, X2, J5, and large orders
Hold for pickup: Yes, in most cases — UPS will hold for customer pickup at their facility on request. LTL freight terminal pickup is also available. Contact help@traxpowerdolly.com after ordering to arrange.Shipping
- If no shipping option appears in your cart:
In the US, Canada, or Mexico? You should see all available shipping options at checkout. If not, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1 and we'll process the order manually.
Outside the US/Canada/Mexico? International shipping requires a manual freight quote — please reach out to our sales team directly with your address and what you're ordering. We ship worldwide; it's just not all automated in the cart yet.
Heads up: batteries are restricted internationally (regulated as hazmat), so battery kits don't ship outside the lower 48 US + Canada. Customers in other countries source batteries locally — see the battery FAQ for specs.Shipping
- Backorder lead times vary by model and our current build queue. The product page for each dolly shows current availability — "In stock," "Available on backorder," or a specific status. For a real-time check before ordering, email help@traxpowerdolly.com or call 1-844-488-8729 ext 1 and we'll give you an honest estimate based on what's actually in the queue.
Shipping
- Live order-status lookup is being added to our website backend — coming soon.
In the meantime, if you urgently want to see your tracking information or check on your order, please contact us:
Email help@traxpowerdolly.com
Or call 1-844-488-8729 ext 1
We'll look up your order and send you the latest tracking info directly.Order Status
- Typical delivery time after we ship:
UPS shipments (TX6000, parts, accessories): 2–4 business days within North AmericaLTL freight shipments (GT8000, X2, J5, and battery kits): 7–12 business days within North AmericaInternational: varies by destination; quoted with the freight estimate at order time
All shipping windows are business days only (Monday–Friday, excluding holidays). For shipments seeming delayed beyond these windows, contact help@traxpowerdolly.com.Order Status
- Processing means your order is in our build queue but hasn't shipped yet. This is the normal state for:
Built-to-order items (TRAX X2, TRAX J5, TRAX GT8000 in certain configurations)
Backordered items — see your order confirmation for the estimated ship dateUS orders over $2,500 awaiting your CBP 5106 form submission
Live order-status lookup is being added to our website backend — coming soon.
In the meantime, if you urgently want to check on your order, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1 with your order number for a real-time update.Order Status
- Carrier tracking sometimes goes quiet during transit — especially LTL freight, which scans less frequently than UPS. Gaps of 5+ days mid-transit are normal.
Live carrier-tracking lookup is being added to our website backend — coming soon.
In the meantime, if you urgently want an update on your shipment, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 1 with your order number and we'll contact the carrier on your behalf.Order Status
- Check your spam/junk folder first — order confirmations sometimes get filtered. If it's not there:
Email help@traxpowerdolly.com with:
The email address used at checkoutApproximate order dateApproximate amount
We'll resend your order confirmation and invoice/receipt.Order Status
- To cancel or change your order:
Contact us as soon as possible at help@traxpowerdolly.com or 1-844-488-8729 ext 1.
If your order hasn't shipped yet, we can usually cancel or modify it without issue.If your order has already shipped, the order can't be cancelled — but you can return it under our Refund and Returns Policy (30-day window, 15% restocking fee, less shipping costs).
Important: Battery kit orders cannot be cancelled or refunded once shipped — batteries are non-refundable due to hazmat shipping regulations.Order Status
- The CBP 5106 form is a US Customs identification form required for commercial shipments from Canada to the US valued over $2,500 USD.
Who needs it:
US customers ordering ≥ $2,500 USD — yes, you'll need to complete a CBP 5106US customers ordering < $2,500 USD — no form requiredCanadian customers — no, the CBP 5106 is for US customs only
After your order, we'll email instructions on how to complete and submit the form. The product itself is duty-free under USMCA (the trade agreement replacing NAFTA), but the form is a customs identification requirement.Customs & Tariffs
- When your order requires a CBP 5106 form (any US import over $2,500), here's the step-by-step:
The form must be digitally signed in Adobe Acrobat Reader — paper-printed or non-Adobe submissions are rejected as potentially tampered.
1. Install the latest Adobe Acrobat Reader on your PC or Mac → https://get.adobe.com/reader/
2. Download the latest CBP Form 5106 from CBP.gov: https://www.cbp.gov/document/forms/cbp-form-5106-createupdate-importer-identity-form (if you get a *Please wait...* error, right-click and Save As to your computer)
3. Open the PDF in Adobe Acrobat Reader
4. Electronically complete and sign the form
5. Email the signed form directly to CBP at the Machinery Center of Excellence: CEE-Machinery@cbp.dhs.gov
6. CBP will reply confirming your importer account is created with your CBP importer #
7. Forward the CBP confirmation and your importer # to us at help@traxpowerdolly.com so we can release your shipment
Critical: Every field on the 5106 must match exactly what you provided to TRAX at order time. Any name, address, or spelling discrepancy will cause CBP and our US Customs Broker to reject the filing, triggering storage fees on your shipment. Double-check before submitting.Customs & Tariffs
- TRAX dollies qualify as duty-free under USMCA (the United States–Mexico–Canada Agreement that replaced NAFTA in 2020) — so you should not owe US import duties when shipping from our Canadian factory to US destinations.
What you may owe:
Tariffs: not on our product under USMCA. If the political/tariff situation changes, we'll inform customers at the time of order.Brokerage fees: Canadian customers may see brokerage fees from the carrier (UPS, FedEx) on cross-border shipments — these are charged by the carrier, not TRAX.Canadian taxes (HST/GST): applied at the standard rate for Canadian deliveries.Local sales tax: see our answer on sales tax.
If you get an unexpected fee bill from the carrier, see our answer on unexpected import-fee bills from UPS.Customs & Tariffs
- No — batteries are not included with your dolly purchase. They're a separate line item.
Why: batteries are EPA-regulated, cause issues with LTL freight and customs (they don't qualify for USMCA duty-free), and we ship dollies worldwide. So customers in the lower 48 US states and Canada can add our 36V Battery Kit (3× UB12350) to their order ($330). Outside that region, source locally — see our answer on which batteries the dolly uses for specs.
Important: Batteries are non-refundable and non-returnable.Batteries & Charging
- All TRAX dollies use UB12350 size deep-cell batteries — Group U1, 35Ah, 12V. Three batteries wired in series give you 36V total (the J5 takes 6× UB12350).
We recommend closed-cell (sealed) AGM batteries because they don't leak or off-gas. Our 36V Battery Kit (3× UB12350) ($330) ships three UB12350 batteries to lower 48 + Canada.
Sourcing locally: ask any battery shop for *Group U1* or *UB12350* deep-cycle 35Ah 12V batteries — they're a common size and easily sourced anywhere.
Battery compartment: the box is sized for three standard UB12350 batteries in series. Third-party batteries (like Mighty Max ML35-12) should fit if they match the U1 footprint — check dimensions against your battery before ordering.Batteries & Charging
- Yes, you can use lithium — but with caveats:
You'll need a lithium-compatible charger (our 4hr 3×12V Battery Charger (NoCo) supports lithium; the 8hr on-board does not)
We recommend deep-cycle AGM over lithium for most customers because:AGM is cheaperThe heavier weight of AGM batteries adds traction to the dolly (lithium is much lighter, which reduces grip)A lithium iron phosphate (LiFePO4) 36V battery is the right chemistry if you go that route
If you want lithium, contact help@traxpowerdolly.com so we recommend the right charger and battery setup.Batteries & Charging
- Yes — you can absolutely source batteries locally:
Buy 3× UB12350 or Group U1 35Ah 12V deep-cycle batteries from any battery shop, auto parts store, or marine supplierThe dolly comes with all the wiring needed to hook them up in series for 36VNo special TRAX-branded battery is required
International customers (outside the lower 48 + Canada) must source locally because we can't ship batteries across borders.Batteries & Charging
- Single-36V-battery setups are not officially supported. TRAX dollies are designed for 3× 12V batteries in series (or 6× for the J5's 72V system).
You can order genuine TRAX battery kits directly from the site:
36V Battery Kit (3× UB12350) — $330 for TX6000/GT8000/X2
72V Battery Kit (6× UB12350) — J5 — $660 for J5
If you have a custom application in mind for a single 36V LiFePO4 battery, contact help@traxpowerdolly.com to discuss whether it can work for your specific use case — but our standard wiring, battery monitoring, and battery boxes are configured for 3× 12V.Batteries & Charging
- Batteries do ship with a base factory charge, but we recommend topping them up to full charge before your first use. Plug into your onboard or external charger and let it complete a full charge cycle (4 to 8 hours depending on which charger you have) before working the dolly hard.
After that, just keep the batteries charged between uses — they're maintenance-free AGM cells.Batteries & Charging
- Battery runtime per full charge varies with usage, but a typical run time is about 1.5 hours of intermittent use on flat pavement with average loads. Heavy use, grass/gravel terrain, steep grades, or larger trailers reduce that significantly.
For all-day operations: our quick-release battery system makes it easy to swap out batteries on the fly. Keep a second 36V Battery Kit (3× UB12350) (or 72V Battery Kit (6× UB12350) — J5 for the J5) charged and ready — swap when one set runs down, and charge the dead set while you keep working.
To minimize downtime between sessions, the 4hr 3×12V Battery Charger (NoCo) charges all three batteries in parallel in about 4 hours, and the JAC2036H 36V 20A Quick Charger is faster still.
Run time by model:
X2 — 6000 ft at rated loadJ5 — Longest in the lineupTX6000 — ~1.5 hr, ~4 miles typicalGT8000 — ~1.5 hr, ~4 miles typicalRhino — Up to 5 miles (3 batteries)
For specific runtime on your setup, contact help@traxpowerdolly.com.Batteries & Charging
- Charge time is about 4 to 8 hours, depending on which charger you have:
**8hr On-board Charger (JAC0436)** (8hr on-board) — a full charge takes roughly 8 hours.
**4hr 3×12V Battery Charger (NoCo)** (4hr NOCO Genius 3×12V) — about half that, roughly 4 hours.
We recommend letting it complete a full charge cycle before working the dolly hard.
How do you know it's full?
On thumb-throttle models (TRAX TX6000, TRAX GT8000, TRAX Rhino), all three battery indicator lights on = fully charged.
The TRAX X2 and TRAX J5 show charge level on the wireless remote display.
The charger switches to a float/maintenance mode when the pack is full, so it's safe to leave plugged in.Batteries & Charging
- If your batteries aren't holding a charge or one is failing:
1. Take all three batteries to a shop that can load-test them (most places that sell batteries can test)
2. Check for unbalanced charge: over time, one battery can drift out of sync with the others. Use a 12V charger to charge each individually to full.
3. Once all three test good and are fully charged, put them back in the dolly
4. If one battery tests bad, replace just that one (UB12350 / Group U1) — you don't have to replace the whole set
If load testing shows all three are good but the dolly still has issues, contact help@traxpowerdolly.com.Batteries & Charging
- If the battery kit was on your order but isn't in your shipment:
Batteries ship separately from the dolly because they're UPS Ground (hazmat regulations). The battery kit ships with its own tracking — check your email for a separate shipping notification.
If you don't have a separate battery shipment after 5 business days, contact help@traxpowerdolly.com with your order number and we'll track it down.Batteries & Charging
- It depends on the model:
X2 — Built in, 4 hr NOCOJ5 — Built in, 4 hr NOCOTX6000 — Sold separately (8 hr or 4 hr)GT8000 — Sold separately (8 hr or 4 hr)Rhino — Sold separately (8 hr or 4 hr)
Where the charger is sold separately, we offer three options:
**8hr On-board Charger (JAC0436)** — $180. The most popular. Mounts on-board, AGM/wet compatible.
**4hr 3×12V Battery Charger (NoCo)** — $240. 5A × 3 banks, charges each battery in parallel. AGM and lithium compatible.
**JAC2036H 36V 20A Quick Charger** — fastest, 36V 20A.
If you only have one dolly and use it occasionally, the 8hr on-board is great. If you use the dolly daily, the 4hr NoCo saves you time.Batteries & Charging
- 8hr on-board (8hr On-board Charger (JAC0436), $180): Mounts permanently on the dolly. Plug in the dolly's onboard cord to wall power and it charges all three batteries together. 4A continuous, 100% duty cycle. AGM and wet-cell compatible (not lithium).
4hr 3×12V (4hr 3×12V Battery Charger (NoCo), $240): External NoCo Genius unit with three separate 5A banks — charges each battery individually in parallel. Twice as fast as the 8hr. AGM and lithium compatible. Good for fleet operations or daily-use customers.
JAC2036H (JAC2036H 36V 20A Quick Charger): Fastest option. 36V 20A quick charger.
Which to choose: Casual use → 8hr on-board. Daily use → 4hr NoCo. Lithium → 4hr NoCo or JAC2036H.Batteries & Charging
- Whether the charger comes installed depends on the model and which charger:
X2 — ships with the **4hr 3×12V Battery Charger (NoCo) (NOCO Genius GEN5x3) included and pre-installed** on the dolly
J5 — ships with the NOCO 4hr battery charger included, wired to the battery tray (built-in smart charger with auto power-off) — no separate charger requiredTX6000, GT8000, Rhino — chargers are sold separately. You can add 8hr On-board Charger (JAC0436) ($180 on-board mountable), 4hr 3×12V Battery Charger (NoCo) ($240 external NOCO), or JAC2036H 36V 20A Quick Charger (36V 20A quick charger) to your order.
If you ordered the 8hr on-board charger with a TX6000 or GT8000, you'll receive it pre-installed.Batteries & Charging
- Yes — you can safely leave any TRAX charger plugged in long-term. Once batteries are full, the charger transitions to a maintenance/float mode that keeps the pack topped up without overcharging.
Per charger:
**8hr On-board Charger (JAC0436)**: has a built-in fan that runs during active charging. 100% duty cycle at 4 amps, designed for continuous operation
**4hr 3×12V Battery Charger (NoCo)** (NOCO Genius): no fan — runs cool. Auto-shifts to maintenance mode when full
**JAC2036H 36V 20A Quick Charger**: no fan. Safe to leave connected
Best practice: for long-term storage (weeks or months), leave the charger plugged in. It extends battery life by preventing the pack from sitting depleted.Batteries & Charging
- The battery indicator lights on the thumb-throttle (TRAX TX6000, TRAX GT8000, TRAX Rhino) represent battery life:
All three lights on (green + yellow + red) = battery fully chargedAs you use the dolly, the lights progressively turn off (green first, then yellow)Just red left = battery is nearly empty, time to charge
The TRAX X2 and TRAX J5 use wireless remotes rather than a thumb-throttle indicator — battery status displays on the remote/controller itself.
For charger LED behavior (charging-stage indicators), see 8hr On-board Charger (JAC0436), 4hr 3×12V Battery Charger (NoCo), or JAC2036H 36V 20A Quick Charger.Batteries & Charging
- Battery cables come with your dolly's battery kit — you don't need to order them separately for standard operation. The kit includes everything needed to wire the 3× UB12350 batteries in series.
Additional quick-connect cable kits — useful if you want hot-swap battery packs for all-day operation — can be purchased separately. Contact help@traxpowerdolly.com for current quick-connect SKU and pricing. Note: the same-size stubby quick-connect cables work across all our dolly models.
Replacement fuses — we sell them, or you can source standard automotive blade-style fuses from any auto parts store. Email help@traxpowerdolly.com for the exact fuse spec for your model.Batteries & Charging
- Full catalog at Accessories & Upgrades landing page. Highlights:
Adapters & hitches: Pintle Hitch Adapter, Atwood Adapter (patent pending), Wedge Adapter, Surge Brake 5-7way Adapter, Universal Hitch Adapter, TXGT Channel Bracket Receiver
Hitch balls: 1 7/8" Hitch Ball, 2" Hitch Ball, 2 5/16" Hitch Ball, 50mm Hitch Ball
Add-ons: Extension Handle, TX-HTM Hot Tub Mover (Hot Tub Mover), TRAX Quad Kit (second caster) (4th caster), TRAX Pack Weight Kit (TX6000) (TRAX Pack weight bar)
Tire upgrades: 6" Wide Black Air Tires, 6" Solid Rubber Tires
Batteries & chargers: 36V Battery Kit (3× UB12350), 8hr On-board Charger (JAC0436), 4hr 3×12V Battery Charger (NoCo), JAC2036H 36V 20A Quick Charger
5th wheel / gooseneck adapter kits are sold separately for the GT8000, X2, and J5 — contact help@traxpowerdolly.com.Accessories & Adapters
- 5th wheel adapter kits are sold separately for the GT8000, X2, and J5. Pricing and SKUs:
5th Wheel Adapter, standard — $1,200 (fits the J5 and GT8000; includes stabilizer bars)5th Wheel Adapter, for X2 — $1,200 (fits the X2; includes stabilizer bars)
The kit does NOT fit the TX6000 or Rhino — those models don't have the structural mount point for a 5th-wheel kingpin connection.
Both adapters use "handcuff"-style retention that wraps the trailer's kingpin/landing gear (see FAQ on Andersen Ultimate / hydraulic landing gear). For non-standard 5th-wheel setups, contact help@traxpowerdolly.com with a photo of your trailer's landing gear and we'll confirm compatibility before you order.Accessories & Adapters
- 5th wheel adapter compatibility:
J5 and GT8000 — use the standard 5th wheel adapter (5th Wheel Adapter, standard, $1,200)X2 — uses its own X2 5th wheel adapter (5th Wheel Adapter, for X2, $1,200)**TRAX TX6000 and TRAX Rhino** — not 5th-wheel compatible
Same setup logic applies to the gooseneck adapter (see our answer on the gooseneck adapter).Accessories & Adapters
- Yes — we have adapters for specialty 5th-wheel coupler types:
"Handcuffs" adapters ship with both our 5th wheel and gooseneck adapter kits. These are retention straps that wrap around the trailer's landing gear (especially useful for round legs, hydraulic landing gear without bolt holes, or any setup where you can't bolt directly to the cheese plate).
Andersen Ultimate hitch — works the same way as a gooseneck setup; use our gooseneck adapter (Gooseneck Adapter) with the handcuffs.
Hydraulic landing gear without bolt holes — use the handcuffs included in the 5th wheel adapter kit.
Round 5th-wheel landing legs — same handcuff approach.
For Atwood couplers, see the dedicated Atwood Adapter (patent pending). For any non-standard setup, send a photo of your trailer's landing gear/kingpin to help@traxpowerdolly.com or help@traxpowerdolly.com and we'll confirm fit before you order.Accessories & Adapters
- The Gooseneck Adapter ($1,000) connects a TRAX dolly to trailers with gooseneck couplers.
Compatible with: X2, J5 and GT8000 (uses the same cheese-plate / modular-lift-head mounting as the 5th wheel adapter)
Includes: adjustable stabilizer bars for added stability and "handcuff"-style retention (also works for Andersen Ultimate hitches — see our answer on 5th wheel adapters for round legs, hydraulic landing gear, Andersen, and Atwood hitches)
Easy installation: bolts onto the modular lift head for quick configuration changes
For how-to videos, see YouTube channel.Accessories & Adapters
- Universal Hitch Adapter ($195) — a quick-connect adapter for non-standard trailer hitches. Connects to a trailer's adjustable hole channel bracket: run 2 bolts through the adapter for a stable connection in seconds. Good for trailers that don't have a standard ball mount.
Also see TXGT Channel Bracket Receiver ($95) — the TXGT Channel Bracket Receiver for similar applications.Accessories & Adapters
- **TRAX Pack (TRAX Pack Weight Kit (TX6000), $199)** — a weight-bar attachment for the TX6000. It accepts standard 1″ I.D. weight plates (the ones used on barbells) to add ballast for traction. Especially useful for trailers with light tongue weight that don't load the dolly's drive wheels enough.
**TRAX Quad Kit (TRAX Quad Kit (second caster), $375)** — a bolt-on second caster wheel for the TX6000 and GT8000. Adds a 4th wheel for extra stability and control on heavy or awkward loads. Available in grey or black tire color.
**TX-HTM (TX-HTM Hot Tub Mover, $500)** — hot tub mover attachment for the TX6000. Mounts to the dolly and lets one or two people move almost any size hot tub or spa through tight spaces. You can also DIY custom frames on the same attachment principle.Accessories & Adapters
- The Pintle Hitch Adapter ($195) fits the X2 and Rhino and converts the dolly to a pintle hitch — useful for trailers with lunette rings instead of standard ball couplers.
How it works: drive the dolly to the trailer, align the pintle donut over the flat plate, and screw down the top retainer to lock it. Connection takes seconds.
Note: the TRAX Rhino comes with a built-in pintle hitch (2″ ball with the lunette-ring receiver) — most Rhino owners won't need the separate adapter.Accessories & Adapters
- We sell four hitch ball sizes, all $30 each:
| Size | Trailer GVW Range | Resource |
|---|---|---|
| **1 7/8" Hitch Ball** | up to 2,000 lb | 1 7/8″ |
| **2" Hitch Ball** | 2,000–4,500 lb | 2″ |
| **2 5/16" Hitch Ball** | 4,500–13,000 lb | 2 5/16″ |
| **50mm Hitch Ball** | UK/EU/AU market | 50mm |
Shank size of the 2″ ball: American standard 1″ fine thread shank — the same standard used for our EZ Secure Lock ball mount. You can also source replacement balls locally (any 1″ fine thread shank ball fits).
Which to pick: Match your trailer's coupler size — the size is usually stamped on the coupler.Accessories & Adapters
- Yes — swapping hitch balls is fast and tool-free with the EZ Secure Lock ball mount system (standard on TX6000, GT8000, X2):
Loosen the cam leverLift out the current ballDrop in the new ball (any 1″ fine-thread shank — sizes 1 7/8″, 2″, 2 5/16″, or 50mm)Re-engage the cam lever
Total swap time: under 30 seconds.
Ball mount height adjustability: The EZ Secure Lock system uses an adjustable overcam lock that lets you set ball height to match your trailer coupler — no need for proprietary spacers or shims. There's also an adjustable angle plate if your trailer hitch mount isn't perfectly level.Accessories & Adapters
- The Extension Handle ($90) adds 3 extra feet to the control handle. It fits the TX6000, GT8000 and Rhino — useful when you need more reach to walk further from the dolly while operating it.
Not applicable to the X2 or J5, which use wireless remote control rather than a hand handle.Accessories & Adapters
- Beyond the items listed on our Accessories & Upgrades landing page, additional specialty parts and upgrades — variable-speed throttles, support arms, low-clearance ball mounts, and the Atwood puzzle adapter (Atwood Adapter (patent pending)) — are not currently posted on the website. To order any of these, call 1-844-488-8729 ext 1 (Sales) or email help@traxpowerdolly.com.
The X2 Hitch Adapter ($150) is listed on the website — order it from Accessories & Upgrades landing page.
We're working on getting our full parts catalog online.Accessories & Adapters
- Tire options and which to pick:
Standard (included with TX6000): 4.5″ grey non-marking pneumatic tires. Great for concrete, asphalt, smooth surfaces, and indoor use (won't mark floors).
**6" Wide Black Air Tires** ($75): 6″ wide black air-filled with steel wheels. Better traction on grass, gravel, and uneven ground. Recommended for slopes and heavier tongue weights.
**6" Solid Rubber Tires** ($340): 6″ wide solid rubber, 26.3 lb each. Maximum traction, never goes flat. Best for mixed/rough terrain or commercial daily use.
Standard on GT8000: 6″ wide pneumatic tires (already optimized for varied terrain).
Quick guide: Smooth indoor/driveway → grey. Outdoor mixed → black air. Heavy commercial → solid rubber.Tires & Wheels
- Yes — tires are user-replaceable on all models:
TX6000 and Rhino: standard 4.5″ grey can be swapped for 6″ wide black air or 6″ solid rubberGT8000: comes with 6″ wide pneumatic; can swap to solid rubber for max traction or dual wheels (see our answer on switching the GT8000 to solid or dual wheels)X2 and J5: have heavy-duty tracks / large footprint — see those product pages for tire/track options
Order replacements at Accessories & Upgrades landing page. Installation is a tool-required job — see our answer on installing replacement tires for guidance.Tires & Wheels
- Air pressure: check the sidewall of your specific tire for the rated PSI — it's stamped on the tire itself.
Tire installation is straightforward:
1. Penny washer at the end of the axle
2. Bolt
3. Allen screw
For a full walkthrough, see the tire-swap video on YouTube channel. If you can't find a video matching your specific tire upgrade (6" Wide Black Air Tires or 6" Solid Rubber Tires), contact help@traxpowerdolly.com and we'll send a how-to.Tires & Wheels
- Tire colors offered: grey or black. That's it — no custom color matching.
Three tire types:
Grey — caster-style, air-filled (pneumatic), non-marking (great for indoor floors, polished concrete, garages). Standard on TX6000.Solid black rubber — the best traction, never goes flatBlack air-filled — *can* leave marks on some surfaces, but pressure can be adjusted for different use cases (lower PSI = wider contact patch and more grip)
See 6" Wide Black Air Tires and 6" Solid Rubber Tires for upgrade pricing.Tires & Wheels
- Solid rubber wheel availability: Yes — solid rubber wheels are available for all wheeled models. For the TX6000, GT8000, and Rhino, see 6" Solid Rubber Tires ($340). The GSE-HD ships with air tires standard, with solid tires available — ask help@traxpowerdolly.com.
Not available as a solid-rubber option: the X2 and J5, since they use tracks rather than wheels.
Dual-wheel-per-axle configurations — we can build a dual-wheel setup if needed. Contact help@traxpowerdolly.com with your use case and we'll quote a custom build.Tires & Wheels
- Caster wheel (rear/small wheel) replacements are part of our parts catalog but not currently posted on the website. To order a replacement caster, call 1-844-488-8729 ext 2 (Tech Support) or email help@traxpowerdolly.com with your dolly model and a photo of the caster — we'll send the right part.
Tires & Wheels
- When the dolly is powered off, the motor brake stays engaged — the wheels don't free-wheel. This is a safety feature: it prevents the dolly from rolling away on a slope when you let go of the throttle or turn it off.
The motor brake can be disengaged, but the dolly doesn't have a true free-wheel gear ratio (the gear reduction means even with the brake released, manual rolling is heavy). For manual repositioning, it's typically faster to power on and use a low throttle than to try to push it.Tires & Wheels
- Our full parts catalog isn't currently posted online. To order replacement parts:
**Call 1-844-488-8729 ext 2** (Tech Support) or email help@traxpowerdolly.com with:
Your dolly model and approximate purchase yearWhat part you need (chain, tire, throttle, T-handle, caster, etc.)A photo of the broken part if possible
We'll quote the right SKU and price. Parts are stocked for current and legacy models — see our answer on parts for older models.Parts
- Replacement chains come in two sizes depending on the age of your dolly:
Machines built before 2025: typically a #35 chain (legacy). You can also upgrade your older machine to a #40 chain using our chain upgrade kitMachines built in 2025 and later: all use #40 chain as standard
To confirm which size you have: measure the chain on your dolly. If you're unsure, take a photo and email help@traxpowerdolly.com — we'll identify it and quote the right SKU. Same goes for ordering the upgrade kit or a replacement chain.Parts
- T-handle replacements are part of our parts catalog but not currently posted on the website. To order:
**Email help@traxpowerdolly.com** or call 1-844-488-8729 ext 2 with your dolly model and a photo of the broken handle. We'll send the right SKU.
For added reach beyond the standard T-handle, see Extension Handle ($90).Parts
- Throttle assembly replacements: Listed in our parts catalog but not currently posted on the website. Email help@traxpowerdolly.com or call 1-844-488-8729 ext 2 with your dolly model. Connector types vary between generations of dollies, so a photo helps us send the right unit.
Replacement remotes (X2 and J5): Contact help@traxpowerdolly.com with your dolly's serial number/identifier — we can pair a new remote to your existing dolly. (See our answer on finding the serial or model number of your unit.)Parts
- Replacement turnbuckles for the EZ-Secure Lock ball mount are stocked. The standard turnbuckle comes with each TX6000/GT8000/X2.
Custom lengths: If your trailer's hitch setup needs a longer turnbuckle than standard, we can fabricate one. Email help@traxpowerdolly.com with the exact length needed and we'll quote a custom build. (Custom-length turnbuckles aren't currently a self-serve checkout option, but we're working on adding that.)Parts
- Report missing small parts within 7 days of receiving your shipment.
Email help@traxpowerdolly.com with:
Your order numberPhotos of what you DID receive (including the packing slip)A description of what's missing
We'll ship the missing part at no charge with expedited shipping. Common items: plate under the ball, bearing in the ball hitch, 7-way plug cover, turnbuckle hold-down ring, hitch ball.Parts
- Yes — we support parts for every dolly we've ever made, all the way back to the original Rhino. Parts are designed to be backward-compatible across generations whenever possible.
Email help@traxpowerdolly.com or call 1-844-488-8729 ext 2 with your model name, approximate purchase year, and the part you need. For very old units, some parts may need to be fabricated — we'll let you know if there's a wait time.Parts
- User manuals and parts manuals are coming soon — we're consolidating documentation for a refresh and will host downloadable PDFs on each product page once ready.
In the meantime, email help@traxpowerdolly.com with your dolly model and we'll send the relevant manual directly.Manuals
- A consolidated documentation hub with wiring diagrams, install videos, and assembly instructions is coming soon.
In the meantime:
Install videos: see Product Videos and YouTube channel for how-to walkthroughs — first setup, hitch-ball swaps, tire replacement, wireless remote pairing, troubleshooting
Wiring diagrams: email help@traxpowerdolly.com with your model and we'll send the diagram
Assembly instructions: ship with each dolly. If yours arrived without instructions, email help@traxpowerdolly.comManuals
- First diagnostic — check the batteries. This is the #1 cause of 'won't turn on' or 'won't move':
1. Take all three batteries to a shop and load-test them
2. Check for unbalanced charge — use a 12V charger to fully charge each individually
3. Once all three test good and are at full charge, reinstall and try again
If batteries test fine and it still won't move: contact help@traxpowerdolly.com or call 1-844-488-8729 ext 2 (Tech support). We'll walk through motor, solenoid, and throttle troubleshooting.Troubleshooting
- If your dolly only moves in one direction or only one side is working, run through our online debugger at TRAX Online Diagnostic Tool (Debugger). It walks you through a step-by-step diagnostic — most common causes (broken solenoid, throttle/control switch fault, broken drive chain on the non-working side) are diagnosable from home.
If the debugger can't resolve it, you'll have the option to escalate to a TRAX technician for phone support, or contact help@traxpowerdolly.com / 1-844-488-8729 ext 2 directly.Troubleshooting
- ⚠️ Safety alert — stop using the dolly until resolved.
If your dolly is tipping or lifting when moving a trailer, the most common cause is the dolly is not properly mounted to the EZ Secure Lock ball mount — an improper connection. The dolly kicks forward when there isn't enough tension on the connection.
To fix:
1. Make sure the dolly is squared up to the trailer's coupler
2. Double-check your ball mount is fully cammed-over and the riser plate has tension
3. Follow the video example on each product page (TRAX TX6000, TRAX GT8000, TRAX X2, TRAX J5, TRAX Rhino) for a step-by-step setup walkthrough
If you've checked all of that and the dolly is still tipping, disconnect and stop using it — contact help@traxpowerdolly.com or call 1-844-488-8729 ext 2 to confirm the right setup for your specific trailer.Troubleshooting
- If the track or chain on your dolly won't spin, contact us directly so we can diagnose remotely:
Email help@traxpowerdolly.com (a short video clip of the issue helps a lot — that's usually the fastest diagnosis)
Or call 1-844-488-8729 ext 2 (Tech Support)
We'll walk through the diagnostic steps with you (broken chain, debris in the sprocket, solenoid engaging or not) and get you back up and running.Troubleshooting
- ⚠️ Disconnect power before opening any cover or testing wiring.
If your charger keeps blowing fuses:
1. Check the obvious first: is the dolly turned ON while you're trying to charge? Make sure the dolly's power switch is OFF before plugging in the charger
2. Inspect downstream wires and connectors for a short — with the batteries fully disconnected, visually check for damaged insulation, loose terminals, or moisture
3. Check continuity between different points along the battery wiring with a multimeter (batteries disconnected) to localize where the short is
If you can't find the short, or if you're not comfortable working with the wiring, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 2.Troubleshooting
- To re-pair your wireless remote (X2 and J5):
1. Turn off both the dolly and the controller
2. Turn on the dolly
3. Press and hold the controller's power button for 15 seconds
4. The lights will rapidly flash, and you'll hear a few clicks from the dolly — that confirms pairing
If it doesn't work the first time, repeat. For a video walkthrough, see YouTube channel. For a replacement remote, see our answer on replacement throttles, control switches, and remotes.Troubleshooting
- If your forward/reverse button is broken or stuck, call us — 1-844-488-8729 ext 2 or email help@traxpowerdolly.com.
If your dolly is still within the 2-year warranty, the replacement is covered. If you're out of warranty, a replacement thumb throttle assembly is $60 USD plus shipping.
We'll confirm your warranty status from your order record and ship the replacement.Troubleshooting
- ⚠️ Disconnect power before opening any cover or testing the switch.
If your on/off switch is OFF but the controls still have power, the on/off switch is likely broken or stuck. To verify:
1. Disconnect the batteries completely before opening anything
2. Remove the lid on the dolly housing
3. Check continuity across the switch with a multimeter — in the OFF position, no continuity should be present. If you do see continuity, the switch is faulty
If you're not comfortable with the diagnosis or want help, contact help@traxpowerdolly.com or call 1-844-488-8729 ext 2.Troubleshooting
- We don't currently have public wiring diagrams or step-by-step solenoid/throttle test procedures available — these are coming as part of our documentation refresh.
For now, contact us directly and we'll walk you through it:
Email help@traxpowerdolly.com
Or call 1-844-488-8729 ext 2 (Tech Support)
Send a short video of what's happening if you can — that's usually the fastest diagnosis.Troubleshooting
- If the trailer hitch lock lever won't engage on the ball, the most common cause is the ball isn't set to the right height for the trailer coupler. To check:
1. Confirm ball size matches the coupler — a 2 5/16″ ball won't lock into a 2″ coupler. If you have multiple balls, use 1 7/8" Hitch Ball, 2" Hitch Ball, 2 5/16" Hitch Ball, or 50mm Hitch Ball to match
2. Adjust the ball stand height using the EZ Secure Lock's adjustable overcam — if the ball is too high or low, the lever can't fully close
3. Make sure the cam-lock is fully cammed-over with tension on the riser plate
4. Inspect the coupler latch for debris
If none of that works, contact help@traxpowerdolly.com with a photo or video.Troubleshooting
- This is normal — not a fault! All three lights on means your battery is fully charged. The lights progressively turn off as you work the dolly (green first, then yellow). When only red is left, it's time to recharge.
This applies to thumb-throttle models (TRAX TX6000, TRAX GT8000, TRAX Rhino). The TRAX X2 and TRAX J5 use wireless remote displays instead.Troubleshooting
- TRAX Warranty: 2-year bumper-to-bumper, excluding batteries, normal wear and misuse.
What's covered:
Manufacturing defects across the entire dolly — drivetrain, chain, sprockets, motor, electrical, frame, etc.Both parts and labor
What's NOT covered:
Batteries (consumables — typical battery warranty is from the battery manufacturer, not us)Normal wear items (tires, etc.) past reasonable useDamage from misuse, modification, or non-warrantable usage
Transferability: Yes — the warranty is transferable to a new owner if you sell the dolly.
Extended warranty: Available — call 1-844-488-8729 to add an extended warranty to your purchase, either at order time or later.
To make a warranty claim: Contact help@traxpowerdolly.com with your order number, dolly model, and a description/photos/video of the issue. Tech support diagnoses remotely first — many issues are fixable at home. If the dolly needs to come back, we'll issue an RMA and shipping instructions.Warranty & Returns
- 30-day return window from the date you sign for receiving the product (based on the carrier's last scan).
What you get back: Full refund, MINUS:
Original shipping costAny applicable brokerage fees15% restocking fee on the purchase priceReturn shipping (you pay)
Battery kits are non-refundable and non-returnable — they're regulated as hazmat and can't be resold.
To start a return: Email help@traxpowerdolly.com with your order number — they'll issue an RMA and shipping instructions.
Money-back guarantee terms: Returns must be in original condition, in original packaging, with all parts/accessories.
Full policy: Refund and Returns PolicyWarranty & Returns
- Unopened battery kits: Per the Refund and Returns Policy, battery kits are non-refundable and non-returnable. We can't accept battery returns even if unopened, because of hazmat resale restrictions.
Unused accessories (in original packaging, within 30 days): Generally returnable subject to the 15% restocking fee — contact help@traxpowerdolly.com to start.Warranty & Returns
- All repair and service routes back to our factory at 516 John St. N (Unit 6B), Aylmer, Ontario, Canada N5H-0A6. We don't currently operate US-based authorized service centers.
Most issues are resolved without shipping the dolly back:
1. First, use the TRAX debugger (our online diagnostic tool) — many electrical/mechanical issues have step-by-step at-home fixes
2. If the debugger doesn't resolve it, escalate to a phone service call — call 1-844-488-8729 ext 2 (Tech Support) and walk through the issue with our team
3. If it can't be resolved remotely, we issue an RMA and shipping instructions — the dolly comes back to Aylmer for service
We aim to resolve everything we can without making you ship the dolly across the border. Most warranty issues are handled in steps 1-2.Warranty & Returns
- If your order arrived damaged from shipping:
1. Don't discard the packaging — the carrier needs it for any claim
2. Take clear photos and/or video of the damage — packaging AND product
3. **Email everything to help@traxpowerdolly.com** as soon as you receive the shipment (ideally within 48 hours)
4. We'll ship you a replacement if the damage is confirmed
Be specific about what's damaged so we can match it to your order. We handle the carrier claim on our end.Order Issues
- If your order is missing parts or you received the wrong item:
1. Take a photo of what you DID receive (and the packing slip)
2. **Email help@traxpowerdolly.com** within 7 days of delivery with your order number and the photo
3. We'll ship you the correct/missing product at no charge with expedited shipping
(See our answer on missing small parts for the common list — turnbuckle hold-down ring, plate, bearings, etc.)Order Issues
- Phone:
Toll-free (US/CA): 1-844-488-8729
Sales — ext 1Technical support — ext 2International — Sales: 1-519-860-8729
International — Technical: 1-905-638-8729
Email:
Sales: help@traxpowerdolly.com
Technical: help@traxpowerdolly.com
Hours:
Sales — Monday–Thursday 8:00 AM – 5:00 PM EST
Technical — Monday–Thursday 8:00 AM – 4:00 PM EST
Address: 516 John St. N (Unit 6B), Aylmer, Ontario, Canada N5H-0A6
Who's who: Jeff Sawlor and Wayne handle most customer inquiries. Tech support runs through ext 2; sales and ordering through ext 1.
Typical response time: We aim for same-day responses Monday–Thursday. Email outside business hours and you'll hear back next business morning.
Also see Contact Us.Contact & Support
- Callback request: email help@traxpowerdolly.com with your name, phone number, time zone, and best time to call. Or call 1-844-488-8729 ext 1 during Monday–Thursday 8:00 AM – 5:00 PM EST and leave a message.
Typical response time varies depending on how busy we are — we aim for same-day callbacks during business hours, but if we're slammed it may go to the next business morning. If your call is urgent, follow up by email and reference your callback request.Contact & Support
- All our main machines are sold direct from the factory. We don't have an active dealer or distributor network — every sale and support call goes through our team in Aylmer, Ontario.
This is intentional: it keeps prices low (no middleman markup), ensures every customer talks to people who actually built the machine, and lets us track the entire lifecycle of every unit.
If you want to see a dolly in person before buying, contact help@traxpowerdolly.com — sometimes we can coordinate with a nearby customer who's willing to demo theirs, or schedule a visit to the factory in Aylmer.Dealers & Rentals
- No — TRAX doesn't operate a rental program. We sell dollies directly to owners and don't rent or lease.
If you need a dolly for a one-time move:
Check with local equipment rental yards for any motorized trailer movers in your areaConsider buying and using our 30-day Refund and Returns Policy (15% restocking fee, less shipping — but you get the dolly when you need it)
For commercial fleet evaluation, see our answer on fleet pricing and multi-unit discounts
Our customers tend to buy once and keep the dolly for many years, which is why a rental model hasn't made sense for us to date.Dealers & Rentals
- TRAX dollies are designed, fabricated, and assembled in Aylmer, Ontario, Canada at our factory:
**516 John St. N (Unit 6B), Aylmer, Ontario, Canada N5H-0A6**
Almost every part is made in-house. We design, engineer, fabricate, and ship from one location — that's how we've kept the TX6000 price unchanged for 7 years and how we maintain quality control.About the Products
- Most TRAX dollies don't have a visible serial number plate on the machine itself. Instead, we identify each unit through your order record — name, email, or order number used at purchase.
To identify your machine for service, warranty, or parts:
If you have your order number — email help@traxpowerdolly.com with it
If you don't have the order number — provide the name and email address used at purchase, and we'll pull the record
From there we can confirm your dolly's model, build configuration, accessories, and original ship date — everything we'd normally read off a serial plate.About the Products
- Expected lifespan: about 10 years under normal use.
TRAX dollies are built for longevity — many customers are still using TX6000 units they bought 8+ years ago. As long as the machine is used within its rated capacity and not abused, 10 years of service is a realistic expectation.
Batteries are the main wear item — like car batteries, they vary in lifespan depending on use patterns, storage, and charging habits. Typical AGM deep-cycle batteries last 3–5 years of regular use before they need replacement (see the battery FAQs for sourcing).
Other wear items (chain, tires, brushes) are designed to be replaced individually as they wear, rather than requiring a full rebuild.About the Products
Still stuck?
Machine not working right? Start a troubleshooting session — pick your machine and follow the checks step by step.
Or call 1-844-488-8729 (Monday–Thursday) or send us a message.